Return & Refund Policy

At kaftan.ae , we want you to shop with confidence. If you are not entirely satisfied with your purchase, we're here to help:

Returns:

• We accept returns for a full refund or exchange within 15 days from the date of delivery.
• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Initiating a Return:

• To initiate a return, please contact our customer service team at sales@kaftan.ae to receive a Return Merchandise Authorization (RMA) number.
• Once you receive the RMA number, securely package the item and include the RMA number on the packaging.

Refunds:

• Refunds will be processed within 5-7 business days of receiving the returned item.
• The refund will be issued to the original payment method used during the purchase.

Exchanges:

• If you wish to exchange an item for a different size, color, or product, please contact our customer service team to facilitate the exchange process.

Return Shipping:

• Return shipping costs are the responsibility of the customer, except in cases where the return is due to a mistake on our part or a defective product.

Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a full refund, including return shipping costs.

Non-Returnable Items:

• Certain items, such as final sale items or personalized/customized products , may not be eligible for return. Please check the product description for details.

Contact Us:

• If you have any questions or need further assistance regarding returns or refunds, please reach out to our friendly customer service team at sales@kaftan.ae .

We strive to ensure your satisfaction with every purchase at kaftan.ae . Thank you for shopping with us!